Thursday, February 25, 2010

The Functional/Technical divide (Contd.)

A further complication is the geographical spread between functional and technical teams, and the trend towards offshore technical teams.

It is difficult to communicate complex issues between two people with different backgrounds, where the functional consultant sees things from a users perspective, and the technical consultant sees things with a development mindset.

When you also realize all of the communication has to take place by email and over the telephone, this makes it impossible that the process will be without problems.

Incidentally, this is neither the fault of the functional or the technical consultant, but it is a complicating factor and is responsible for mis-interpretations and corresponding delays.

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